This document explains the principles and our commitments for the protection of your Personal Data and aims to inform you of how we process the Personal Data of our customers, prospects and partners in order to provide you with the best possible customer experience:
This Policy applies to all HAWKCELL SAS services regardless of their nature (website, software solutions, applications, services...)
The data controller is HAWKCELL SAS.
HAWKCELL SAS undertakes to collect only Personal Data strictly necessary for the provision of its services and the supply of its products.
Information identified by an asterisk (*) on our websites must be filled in. Otherwise, we will not be able to provide you with the services or products offered on our websites.
We undertake to collect only Data strictly necessary for the provision of our Products and Services.
In the event that optional Data is requested from you, we will clearly inform you about the Data necessary for the provision of our services or the supply of our products.
The Data collected directly from you is only used for the purposes that have been brought to your attention.
When they have not been collected from you, we will inform you as soon as possible of the processing for which they were collected and its purposes.
Data is used to offer you other services, only if you have agreed to benefit from the service or receive additional communications.
Personal data may be collected in several situations. This data is in no case transmitted to third parties, except when you have been notified, when it is authorized by Law and with the consent of the data subjects whenever required.
The main purposes of our processing are:
We collect and process only the Data voluntarily provided by you, namely: your name, your email address, your postal address in order to validate, track and deliver your product order.
We collect and process only the Data voluntarily provided by you, namely: your name, your first name and your email address.
This Data is collected and processed in order to send you our newsletter, commercial communications, and to carry out personalized loyalty or commercial prospecting actions.
We access, for the sole needs of the implementation of services provided to our customers, the data contained in their information systems. These actions are carried out within the framework of subcontracting within the meaning of data protection law and the addendum which appears in our contracts to frame it.
HAWKCELL SAS relies on the following legitimate bases in order to be able to process the Data:
Based on contract execution, HAWKCELL SAS implements certain data processing. In this regard, the customer is required to provide the data necessary for its execution.
This processing of your personal data is necessary for you to be able to use our services and/or obtain our products.
The obligations by which HAWKCELL SAS complies with a legal or regulatory obligation fall into this category such as the management and issuance of invoices within the framework of the relationship between HAWKCELL SAS and customers.
Based on the legal basis of compliance with our legal obligations, HAWKCELL SAS implements certain Data processing pursuing the following purposes:
Based on your consent, HAWKCELL SAS implements certain Data processing pursuing the following purposes:
Withdrawal of consent for these processing by the user will not condition the execution of contracts concluded by the data subject with HAWKCELL SAS.
The legal basis for Data processing may be legitimate interest such as being able to ensure that our website remains safe or to understand the needs, expectations and satisfaction level of users, to thus improve services, products and brands. All these actions are carried out with the aim of improving customer satisfaction and ensuring a unique browsing and purchasing experience, in this case, an assessment of the interest of such processing will verify that it does not cause disproportionate harm to the rights of the data subject.
Based on our legitimate interests, we may implement certain data processing pursuing the following purposes:
HAWKCELL SAS undertakes to take into account the protection of your Personal Data and your privacy from the design of the services offered to you (Privacy by design). To ensure security and guarantee respect and proper exercise of your rights, measures to ensure the protection of your Personal Data are implemented (Privacy by default).
Your data may be transmitted to:
HAWKCELL SAS carries out all processing of your Personal Data on the territory of the European Union (EU).
However, for certain specific services, HAWKCELL SAS may use subcontractors established outside the EU. Certain Personal Data may then be communicated to them for the strict needs of their missions. In this case, in accordance with current regulations, HAWKCELL SAS requires its subcontractors to provide the necessary guarantees for the supervision and securing of these transfers, in particular by signing standard contractual clauses from the European Commission.
The retention period of your Personal Data depends on the subscribed service. HAWKCELL SAS undertakes not to keep your Personal Data beyond the time necessary for the provision of the service, and therefore for your use of the service, increased by the retention period imposed by the applicable rules in terms of legal prescription.
HAWKCELL SAS undertakes to take all measures to ensure the security and confidentiality of Personal Data and in particular to prevent them from being damaged, deleted or that unauthorized third parties have access to them.
HAWKCELL SAS undertakes in particular to implement appropriate technical and organizational measures (access controls, encryption in transit, Data backups).
Banking data is processed by the Stripe company; HAWKCELL SAS does not have access to banking data.
Furthermore, in the event of a security incident affecting your Personal Data (destruction, loss, alteration or disclosure), HAWKCELL SAS undertakes to comply with the obligation to notify Personal Data breaches, in particular to the CNIL.
You have the right at any time to exercise with HAWKCELL SAS the rights provided for by the current applicable regulations in terms of personal data, subject to meeting the conditions (which is linked to the legal basis of the processing):
When subscribing to a service, ordering a Product or collecting your Personal Data, you are given the address (postal and/or electronic) to which to send your request to exercise your rights.
Any request must be accompanied by proof of identity. HAWKCELL SAS undertakes to respond to your requests to exercise your rights as soon as possible and in any case in compliance with legal deadlines.
You can contact the data protection referent of HAWKCELL SAS at the following address:
HAWKCELL (SAS) - 28 Rue Joannès Carret, 69009 Lyon, France
Contact: contact@hawkcell.com - Tel.: +33 4 87 25 55 85
You also have the right to contact the Commission nationale de l'informatique et des libertés (CNIL), 3 Place de Fontenoy - TSA 80715 - 75334 Paris Cedex 07 (https://www.cnil.fr/) for any complaint relating to how HAWKCELL SAS processes your Personal Data.
HAWKCELL SAS websites and all their web pages use cookies to distinguish you from other website users. This allows us to improve our services and optimize your user experience.
A cookie consists of a string of information in text format transferred by a website to your computer's hard drive so that the website remembers you. Cookies can help a website adapt content to your interests more quickly. Most major websites use cookies. Generally, a cookie contains the original domain name of the cookie, the "lifetime" of the cookie and a value, namely a unique number created randomly.
On our websites, we use different types of cookies:
You have the possibility to accept or refuse cookies that are not necessary for the operation of our services during your first visit to our websites, then this will be offered to you regularly.
Your choice is kept for a maximum period of 6 months, at the end of which you will be asked again. You can also modify your preferences at any time by clicking on the "Manage my cookies" link available at the bottom of the page.
You can also configure your browser to refuse all cookies or only certain types. Each browser offers specific modalities:
Please note that blocking certain cookies may degrade the user experience and limit certain functionalities of our websites.
Updates to this Privacy Policy will be published on HAWKCELL SAS websites.
Last updated: September 2025
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